Privacy policy

Privacy Policy

Effective Date: 16/05/2026
Website: SastoDookan.com

At SastoDookan.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, contact us, or use our services.

By using SastoDookan.com, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by SastoDookan.com.

If you have any questions about this Privacy Policy or how we handle your information, you may contact us at:

2. Information We Collect

We may collect the following types of personal and non-personal information:

A. Information You Provide Directly

When you use our website, place an order, contact us, or create an account, you may provide information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing address
  • Order details
  • Messages or support requests
  • Account login details
  • Wishlist, cart, or saved preferences

B. Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Search terms
  • Referral source
  • Date and time of visits
  • Interaction with ads, products, or content
  • Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information from:

  • Payment providers
  • Delivery/logistics partners
  • Advertising and analytics providers
  • Social login providers such as Google and Facebook
  • Shopify and related services used to operate the store

3. Account Login Through Google and Facebook

We may allow users to sign in or create an account using Google Sign-In or Facebook Sign-In.

When you choose to log in using Google or Facebook, we may receive limited profile information from those providers, such as:

  • Your name
  • Email address
  • Profile photo
  • Unique account identifier

We use this information only to authenticate your account, simplify login, and improve your experience on our store.

Your use of Google or Facebook login is also subject to their own privacy policies and terms:

We do not receive your password for your Google or Facebook account.

4. How We Use Your Information

We use your information for business and service-related purposes, including to:

  • Process and fulfill orders
  • Deliver products to your address
  • Send order confirmations, updates, and customer service messages
  • Provide support through email, WhatsApp, or other channels
  • Create and manage customer accounts
  • Enable login through Google or Facebook
  • Improve our website, products, and shopping experience
  • Personalize content, promotions, and product recommendations
  • Prevent fraud, abuse, and unauthorized activity
  • Comply with legal and regulatory obligations
  • Analyze website traffic, customer behavior, and marketing performance

5. WhatsApp Communication

We may use WhatsApp to communicate with customers about:

  • Order confirmation
  • Order status and delivery coordination
  • Customer support
  • Product inquiries
  • Service follow-up

If you contact us through WhatsApp, we may retain the chat history for customer service, order support, and record-keeping purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how our website is used.

These technologies may help us:

  • Keep you logged in
  • Remember your cart and preferences
  • Improve site functionality
  • Measure traffic and performance
  • Provide relevant ads and remarketing
  • Understand search and product interaction behavior

Cookies may include:

  • Essential cookies required for site functionality
  • Performance and analytics cookies
  • Advertising and remarketing cookies
  • Preferences and session cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Analytics and Advertising

We may use analytics and advertising tools to understand user behavior and improve our services. These tools may collect information about your visit, such as:

  • Pages viewed
  • Time spent on pages
  • Device/browser information
  • Referring links
  • Interactions with products or search results

We may also use tracking tools for marketing, retargeting, and conversion measurement. These may include services provided by platforms such as Shopify, Meta/Facebook, Google, or other advertising partners.

8. How We Share Information

We do not sell your personal information in the ordinary sense of selling customer lists. However, we may share your information with trusted service providers when necessary to operate our business.

We may share information with:

  • Shopify, which powers our store
  • Payment processors
  • Shipping and delivery partners
  • Customer support tools
  • Analytics and marketing providers
  • Social login providers
  • Fraud prevention and security services
  • Legal or government authorities when required by law

These third parties may only use your information to provide services to us or as required by their own legal obligations.

9. Payment Information

Payments on our store may be processed through third-party payment providers. We do not store full payment card details on our own systems unless explicitly handled by a secure and compliant payment platform integrated into the store.

Payment providers handle your payment information according to their own privacy and security policies.

10. Data Retention

We keep your information only as long as necessary for:

  • Order fulfillment
  • Customer service
  • Legal, accounting, and tax requirements
  • Fraud prevention
  • Internal business records
  • Account maintenance and service improvement

When we no longer need the information, we may delete, anonymize, or securely store it as required by law.

11. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of data transmission or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

12. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent where processing is based on consent
  • Object to certain uses of your information
  • Request a copy of your information
  • Disable cookies through your browser
  • Stop receiving marketing communications

To request any of the above, please contact us at sastodookan@gmail.com.

13. Children’s Privacy

SastoDookan.com is not intended for children without parental guidance. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Third-Party Links and Services

Our website may contain links to third-party websites, apps, services, or social platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before sharing information.

15. International Data Processing

Some of the service providers we use, including e-commerce, analytics, login, and cloud platforms, may process or store your information outside Nepal. By using our services, you understand that your information may be transferred to and processed in other countries where data protection rules may differ.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

Any updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

SastoDookan.com
Email: sastodookan@gmail.com
WhatsApp: +9779743926742
Address: Maharajgunj, Kathmandu -03, Nepal