Shipping policy
Effective Date: 16/05/2026
Website: SastoDookan.com
This Shipping Policy explains how SastoDookan.com handles order processing, delivery coverage, and estimated timelines.
1. Delivery Area
SastoDookan.com currently serves customers in Nepal based on available delivery coverage.
Delivery availability may depend on:
- customer location
- delivery partner coverage
- order type
- operational capacity
2. Order Processing
Orders are typically processed after confirmation and payment verification, where applicable.
Processing time may vary depending on:
- product availability
- order volume
- delivery location
- holidays or special events
3. Delivery Time
Estimated delivery times may vary by location and product category.
Possible factors affecting delivery include:
- weather conditions
- traffic
- public holidays
- courier delays
- remote delivery locations
- high-demand periods
Estimated delivery times shown on the website are indicative and not guaranteed unless explicitly stated.
4. Delivery Charges
Delivery fees, if any, may vary depending on:
- order value
- delivery location
- product category
- promotional offer eligibility
Applicable delivery charges will usually be shown at checkout or communicated during order confirmation.
5. Order Tracking and Communication
We may communicate order updates through:
- phone call
- website status updates
Customers are requested to provide accurate contact and delivery information to avoid delays.
6. Failed Delivery
A delivery may fail if:
- the address is incomplete or inaccurate
- the customer is unavailable
- the phone number is unreachable
- the location is outside service coverage
- acceptance is refused without valid reason
In such cases, we may contact the customer to reschedule or resolve the issue.
7. Delays
While we try our best to deliver on time, there may be delays beyond our control. SastoDookan.com is not liable for delays caused by circumstances such as transport disruption, weather, strikes, public restrictions, system outages, or third-party logistics issues.
8. Contact Us
If you have questions about shipping or delivery:
SastoDookan.com
Email: sastodookan@gmail.com
WhatsApp: +9779743926742
Address: Maharajgunj, Kathmandu -03, Nepal