Terms of service

Effective Date: 16/05/2026
Website: SastoDookan.com

Welcome to SastoDookan.com. By accessing or using our website, placing an order, creating an account, or using any of our services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website.

1. About Us

This website is operated by SastoDookan.com.

For any questions, you may contact us at:

2. Use of the Website

By using this website, you agree that:

  • You will provide accurate and current information
  • You will not use the website for unlawful or fraudulent purposes
  • You will not interfere with the website’s operation or security
  • You will not attempt to gain unauthorized access to accounts, systems, or data
  • You will use the website in accordance with applicable laws

We reserve the right to deny service, suspend accounts, cancel orders, or restrict access if we believe a user has violated these Terms.

3. Products and Availability

We aim to display product information, pricing, stock, images, and descriptions as accurately as possible. However:

  • Product colors may vary depending on screen/device settings
  • Some descriptions or images may contain minor differences
  • Product availability may change without notice
  • We do not guarantee that all items listed will always be in stock

We reserve the right to modify, discontinue, or limit products at any time.

4. Pricing and Errors

All prices displayed on SastoDookan.com are subject to change without notice.

While we work to maintain accurate pricing and product information, errors may sometimes occur. If we discover an error in pricing, description, or availability after an order is placed, we reserve the right to cancel or update the order after contacting you if necessary.

5. Orders

When you place an order, you agree that:

  • The information you provide is accurate and complete
  • You are authorized to use the selected payment method
  • Your order may be subject to confirmation and verification
  • We may cancel or refuse an order if fraud, pricing error, stock issue, or misuse is suspected

An order confirmation does not always mean final acceptance of the order. We may contact you for additional information before processing.

6. Payment

Payments are processed through third-party payment providers and gateways. By making a purchase, you agree to comply with their terms and conditions as applicable.

We do not guarantee uninterrupted availability of every payment method at all times.

7. Delivery

We currently serve customers in Nepal according to our operational delivery coverage.

Delivery timelines are estimates and may vary due to:

  • Location
  • Weather
  • Traffic or logistical delays
  • Public holidays
  • High order volume
  • Third-party courier issues

We are not responsible for delays caused by circumstances beyond our reasonable control, but we will try our best to keep customers informed.

8. Account Registration and Social Login

You may create an account directly or sign in using services such as Google or Facebook.

You are responsible for:

  • Maintaining the confidentiality of your account
  • Restricting access to your device or login
  • All activity under your account

We reserve the right to suspend or terminate accounts involved in misuse, fraud, or suspicious activity.

9. Returns, Refunds, and Replacements

Returns, refunds, and replacements are governed by our Refund / Return Policy. Please review that policy before making a purchase.

10. Promotions and Offers

From time to time, we may run discounts, coupon codes, free delivery offers, bundles, or promotional campaigns. These offers:

  • May have limited validity
  • May apply only to selected products or categories
  • May not be combined unless clearly stated
  • May be withdrawn or modified at any time

Any abuse of promotions may result in cancellation of the order or restriction of future purchases.

11. Intellectual Property

All website content, including but not limited to:

  • Text
  • Graphics
  • Product presentation
  • Logos
  • Icons
  • Layouts
  • Design elements
  • Images and brand presentation

is owned by or licensed to SastoDookan.com and may not be copied, reproduced, distributed, or exploited without permission.

12. Third-Party Services

Our website may integrate or link to third-party services including payment gateways, login providers, tracking tools, couriers, social platforms, or Shopify-powered features. We are not responsible for the policies or availability of third-party services.

13. Disclaimer

SastoDookan.com and its services are provided on an “as is” and “as available” basis to the extent permitted by law.

We do not guarantee:

  • uninterrupted service
  • complete absence of errors
  • continuous availability of every feature
  • that the site will always be free of technical issues

We make reasonable efforts to maintain the site and provide accurate information.

14. Limitation of Liability

To the fullest extent permitted by law, SastoDookan.com shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • use of the website
  • inability to use the website
  • delayed or failed delivery
  • product unavailability
  • third-party service issues
  • unauthorized account access beyond our reasonable control

15. Indemnity

You agree to indemnify and hold harmless SastoDookan.com from claims, losses, liabilities, and expenses arising from your misuse of the website, violation of these Terms, or breach of applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time. Updated versions will be posted on this page with the revised effective date.

Your continued use of the website after changes are posted means you accept the updated Terms.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

SastoDookan.com
Email: sastodookan@gmail.com
WhatsApp: +9779743926742
Address: Maharajgunj, Kathmandu -03, Nepal